SERVICE CANCELLATION POLICY

 

CLASSROOM TRAINING

 

The following policy applies to all Classroom Training courses.

 

CUSTOMER CANCELLATIONS (MUST BE SUBMITTED TO KONSENSUS LC&D IN WRITING)

 

  • Cancellations received up to 20 business days prior to class will not be charged the training fee.

  • Cancellations 7-20 business days prior to class will be invoiced the full training fee. As a courtesy, we will allow you to apply 50% of your payment toward a future IFS Training course within one year of the cancellation date.

  • Cancellations 1-7 business days prior to class, and no-shows, are subject to payment for the full amount without future training credit.

  • Registrant substitutions may be made at any time.

  • Please note that if you do not cancel or do not attend, you are responsible for payment.

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CANCELLATION OF COURSE BY KONSENSUS LC&D

 

  • Konsensus LC&D reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.

  • Notification will be provided within 21 days of the class, whenever possible.

  • Registrants will not be charged for the course.

  • Konsensus LC&D is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The clients’ sole remedy shall be the refund of prepaid course fees

 

GENERAL DISCLAIMER

 

Konsensus LC&D shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall Konsensus LC&D be liable for any damages

resulting from the use of the training materials or other information conveyed at a Konsensus LC&D course.

 

WEB-BASED TRAINING

 

The following policy applies to all Live Web-Based Training courses

 

CUSTOMER CANCELLATIONS

 

  • Cancellations received more than 15 business days prior to class will not be charged the training fee.

  • Cancellations received less than 15 business days prior to class, and no-shows, will be invoiced the full training fee.

  • Registrant substitutions may be made at any time.

  • Please note that if you do not cancel or do not attend, you are responsible for payment.

 

CANCELLATION OF COURSE BY KONSENSUS LC&D

 

  • Konsensus LC&D reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.

  • Notification will be provided within 5 days of the class, whenever possible.

  • Konsensus LC&D is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, lost opportunities, revenues, or other scheduled activities.  The clients’ sole remedy shall be the refund of prepaid course fees.

 

WEB-BASED TRAINING

 

The following policy applies to all e-Coaching Services

 

CLIENT CANCELLATIONS

 

A user may cancel his or her eCoach Service account for any reason, at any time. The user must request cancellation via the online help desk, or by emailing support staff. There will be no refunds or credits for partial term service, partial term downgrade refunds, or refunds for terms unused with an open account. In order to treat everyone equally, no exceptions will be made.

 

CANCELLATION OF COURSE BY KONSENSUS LC&D

 

  • Konsensus LC&D reserves the right to cancel or change a coaching session at any time, including but not limited to, lack of participation, equipment or trainer availability.

  • Notification will be provided within 5 days of the coaching session, whenever possible.

  • Konsensus LC&D is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, lost opportunities, revenues, or other scheduled activities.  The clients’ sole remedy shall be the refund of prepaid course fees.

 

GENERAL DISCLAIMER

 

Konsensus LC&D shall not be liable for damages of any kind resulting from errors or omissions in the training or coaching materials nor shall Konsensus LC&D be liable for any damages resulting from the use of the training or coaching materials or other information conveyed at a Konsensus LC&D event, activity or intervention.